PRESCRIPTION MEDICATION POLICY UPDATE
At Vetsavers Pet Hospital Carrollton, our goal is to provide excellent, focused care for your animal companions. Our veterinarians, and support staff value their relationship with you and aim to provide comprehensive and personalized care. With this information being part of our core values, we have decided to update our prescription policy to be more in line with these priorities. We understand change can be difficult, but please understand this is how we believe we will better serve our patients, your loving family members. We will no longer be communicating directly with third-party pet med pharmacies such as Pet Meds and Chewy but instead will refer you to the Veterinary Online Pharmacy “Vet Cove”. This pharmacy will in most cases price match the other retail pharmacies, and in some instances be less expensive with their offers for Autoship, and other rebates. We will only provide a written prescription at the Veterinarian’s discretion, or if a product is unavailable.
This choice was made with careful and dutiful thought, and is due to several concerns:
- Manufacturer’s product guarantees are voided when the product is purchased through unlicensed channels. Third Party pharmacies often obtain medications through third party companies (gray-market brokers) that divert these veterinary products around the intended chain of custody set aside by the manufacturers. This action then nullifies the warranties on these products.
- There is increasing concern about the legitimacy and storage of medications sold online. By communicating directly with the pharmacy, we feel it misleads our clients into feeling that we approve of the safety and efficacy of what they are purchasing when, we cannot vouch for the safe storage and legitimacy of medications not sold through authorized veterinary channels.
- Massive time-loss involved in third-party prescription approvals. When we receive a prescription request from a third-party pharmacy, it begins an unnecessarily lengthy and redundant process that takes time away from your pets and ties up our phone lines. We are choosing as a hospital to spend our time focusing on taking care of our patients and clients instead of answering duplicate faxes and calling pharmacies, and correcting third party mistakes.
We understand that cost is the main reason that our clients purchase from outside pharmacies and online retailers. We do our very best to make our medications and preventatives affordable and provide rebates to make sure that our prices are competitive. Most importantly, by purchasing directly from our hospital and from our online store, you are supporting our hospital’s medical decision to do what is best for your pet.
As previously stated, we will provide our clients the ability to order medications and preventatives directly from us through direct purchase at our hospital or from our own online store through Vet Cove. With our online pharmacy you are able to order medication on your own or call the clinic to enter your pets order and the check-out link can be sent directly to you. Our online store is part of our clinic infrastructure; you will not need a written prescription if you order this way. Our hospital and online store’s supply chain is 100% secure. From the time the medication you order is manufactured, all the way to when you are going to give it to your pet, it has been handled, stored and packaged in compliance with manufacturer guidelines. The product you receive is guaranteed to be the name-brand medication in the proper dosage and packaging. Medications purchased directly from us and our online store are guaranteed by the product’s manufacturer and most importantly by us, your pet’s veterinarian.
We absolutely support our client’s choice to choose where they obtain their pet’s medications and are happy to accommodate a request to do so. Clients who opt to obtain their pet’s medication through third party pharmacies will simply need to pick up a written prescription at our hospital. Note that we cannot email written prescriptions
If you have any further questions about our policy, please do not hesitate to contact us- 972-939-0900. Our Veterinary Team will be happy to help! We thank you for your support and look forward to a happy, healthy, and quality ongoing relationship.
